Thank you for shopping at Artist Jewels Boutique. We take pride in the quality and craftsmanship of our jewelry. However, we understand that issues may arise. Please see below for our return and refund policies regarding damaged, missing, or incorrect items.

Eligibility for Returns

  • Damaged Products: If you receive a product that is damaged, we apologize for the inconvenience and urge you to contact us immediately. Please provide photographic evidence of the damage within 48 hours of receiving the item to facilitate a swift return process.
  • Missing Products: If your order arrives incomplete, please contact our customer support within 48 hours of the delivery to report the missing item.
  • Incorrect Products: If you receive an item that is different from what was ordered, please inform us within 48 hours so we can rectify the error.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team via email or phone (provided on our contact page) to initiate a return. Please include your order number, details of the issue, and any relevant photographs.
  2. Return Authorization: Once your return request is reviewed and approved, we will send you a return authorization number along with instructions on how to return the item.
  3. Shipping the Item Back: Items must be returned in their original packaging and condition, along with the return authorization number. We will provide you with the shipping address and, in the case of damaged or incorrect items, a prepaid shipping label.

Refund Process Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund based on the condition of the item and compliance with our return policies. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, typically 7-10 business days.

Exclusions Please note that we only accept returns for damaged, missing, or incorrect items. All sales are otherwise considered final.

Contact Us If you have any questions or concerns about your order or this return policy, please contact us at contact@artistjewelsboutiqe.com. We are here to assist you and ensure your satisfaction with every purchase.